Spent a blissful two and a half weeks with my family in California and close friend in Texas (shout out to Kimmy dearest for taking me to NASA and feeding me brisket!) for the first time since moving to Japan. In the spirit of the holidays, my technology was turned off in order to properly revel in family and friend time. Needless to say, I ate EVERYTHING (the trespass of which I was already admonished for during Wednesday’s ballet class #YOLO #ITWASWORTHEVERYCALORIE #MYTUTUSTILLFITSIFISUCKITIN), but even better than food was the quality time I spent among the people who love and support me most in the world: my parents.
My dad took a significant amount of time off of work to take me to all manner of doctor’s and dentist’s appointments, drive me around, play games well past both our bedtimes, and watch all the movies and TV shows that we needed to catch up on. Mum’s schedule, being what it was, allowed for mostly afternoon jaunts but I’m grateful for every precious second I spent in their company. Oh, yes, and my sister 😉 She and I put up with each other marvelously well, all things considered.
So that brings me to the month before I was in the States, when the internet pulled a great disappearing act. What happens when you’ve been paying your bills on time, when your router set isn’t broken, and the only problem showing up is “Check with your provider”?
Something I learned about Japanese internet: you will be dealing with three separate companies (Finance, Internet Provider’s Provider, and said Internet Provider) none of which have any helpful English lines in place (NTT claims it does; does not; and only NTT Finance had anyone remotely fluent enough to provide the assistance I needed via the Finance side).
I dedicate this post to Mari from NTT Finance, who not only bullied NTT into releasing my information to me (thus saving me an extra seven business days per interaction, a total of 21 once totaled), but generally got S*** done. I have never met anyone with such a go-getter attitude this side of the Pacific. Where everyone else was like, “I’m not sure if I’m allowed to do that and I’m not going to ask my superior because this is the one way things have always been done”, Mari’s response was very Disney “Let’s see what we CAN do about this problem”. Sadly this only got me as far as: Well, it’s not NTT’s fault. It’s your provider’s.
To which my brilliant response was: I thought NTT was my provider.
And a witty repartee ensued.
NTT: No. We take care of the finance side and NTT East provides the service to a provider who then has you pay for the glory of signing a contract with them.
ME: So you haven’t choked my internet and it’s not a financial issue?
NTT: That’s about right, Ms. Customer.
ME: So who’s my provider?! I only ever received information from NTT!
NTT: Uh, we can’t disclose that information.
ME: Whaaaaa…. How am I supposed to solve anything?
So while I keep receiving bills for internet I’m theoretically supposed to be able to use… I don’t actually have internet and I am now currently leaching off my workplace.
I hope to update with all manner of Foreign Film Friday posts that never got published and photos from the holidays and travel information I amassed over said holidays… all of which are stuck on my American phone, but I can’t until my WIFI is back. Work doesn’t have WIFI, we just have the LAN connection chord of doom.
Hopefully this is resolved. Soon. >.>”
Resolved as of 11:40 am. Three cheers for being taught how to hack into your router and resetting the damn thing. YAY! \O/